Shipping and return policies for Serpents - U.S.

Shipping Info

• All orders that contain a pre-order item will ship when the pre-order is ready to ship. If you're placing an order with multiple items and would like items to be shipped as they are available, it is best to place separate orders for each item individually.

All orders typically get processed and shipped in 2-3 days from our warehouses in the USA.

Return Policy

• All sales are, and will be, considered a “FINAL SALE”; and Returns, or Refunds, are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [TrveMedia] @ [Gmail.com] with photos of wrong/damaged items and we’ll sort that out for you. Any claims for wrong or damaged items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

• Please be sure to provide the COMPLETE address. Leaving out an Apartment, Suite or Floor number will likely result in the post office returning the package to our office. In that case, you would need to repay the shipping cost again, plus any associated cost we are charged by the post office for the return postage on your package. This is easily avoided by providing complete and total address information. (English is preferred)

• A shipping notification will be emailed to you upon shipment of your order. All items are shipped in brand new condition (unless noted), safely and securely. Once the order is shipped SERPENTS U.S. will not be responsible for any loss or damage incurred in transit to your package unless you have purchased Order Insurance. By ordering from this site you agree to these terms.

• Upon shipping, it can take a minimum of 24-48 hours for the tracking to show any information, especially overseas packages.

• We DO NOT hold or reserve items for purchase at a later time with no exceptions. If you buy something now and want us to hold it to ship at a later date, that we can do.

• If you have made an order in our store that has not yet shipped and you would like to add something to your order, please place a NEW ORDER and then we will combine the two orders into one package. You will be refunded the difference in shipping. We will NOT combine a new order with a pending pre-order unless specifically contacted by you to do so.

• ***Please allow 2-3 weeks for shipping due to COVID related delays.***

• Due to the nature of digital goods, they are not refundable. If you are experiencing problems downloading your digital goods, please contact [TrveMedia] @ [Gmail.com].

• For questions regarding orders, products, shipping, etc email [TrveMedia] @ [Gmail.com].